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12. Finding of the Divisional Forum.

(1) If, after proceeding conducted under Section 11, the Divisional Forum is satisfied that the goods complained against suffer from any of the defects specified in the complaint or that any of the allegations contained in the complaint about the services are proved, it shall issue an order to the opposite party directing him to take one or more of the following things, namely :


(a) to remove the defect pointed by the appropriate laboratory from the goods in question ;


(b) to replace the goods with new goods of similar description which shall be free from any defect ;


(c) to return to the complainant the price, or as the case may be, the charges paid by the complainant ;


(d) to pay such amount as may be awarded by it as compensation to the consumer for any loss or injury suffered by the consumer due to the negligence of the opposite party.


(2) Every order made by the Divisional Forum under sub-section (1) shall be signed by all the members constituting it and if there is any difference of opium the order of the majority of the members constituting it shall be order of the Divisional Forum.


(3) Subject to the foregoing provisions, the procedure relating to the conduct of the meetings of the Divisional Forum, sitting and other matters shall be such as may be prescribed by the Government.



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